Shangri-La Group announces the launch of its JEN by Shangri-La brand in Hangzhou, with the soft opening of JEN Hangzhou by Shangri-La. The property embodies the brand’s “Live New Asia” spirit in one of eastern China’s most dynamic destinations, where cultural heritage meets fast-evolving urban energy. The tenth JEN property worldwide, the hotel is designed as a lively gathering place for travellers and the local community to connect, exchange ideas and explore the city from a new perspective.
Located in Gongshu District, on the site of the historic former Hangzhou Oxygen Plant, JEN Hangzhou forms part of the Hangzhou Kerry Plaza complex. The hotel’s design preserves the site’s industrial character through its brick walls, complemented by floor-to-ceiling windows creating a modern urban residence with a strong cultural identity. Artwork throughout the property draws on Hangzhou’s urban culture and Grand Canal heritage, celebrating the city’s relationship with its waterways through a contemporary lens. The hotel benefits from a setting rich in cultural sites, close to the UNESCO World Heritage-listed Grand Canal and the historic Qiaoxi district, with easy access to major transport hubs.
JEN Hangzhou features 176 rooms and suites designed for contemporary comfort, with floor-to-ceiling windows framing panoramic views of the city skyline or green spaces, and double bathtubs from the Deluxe category upwards. All suites feature private outdoor terraces, extending the connection between urban views and the natural surroundings within an intimate personal space.
On the dining side, OpenHouse draws on Hangzhou’s cultural heritage and culinary traditions, showcasing local flavours and regional ingredients through a menu combining contemporary interpretations of Jiangnan classics, Western staples and Southeast Asian specialities. A grab-and-go breakfast service is also available for business travellers and urban explorers on the move.
The property’s wellness offering, JEN Active, includes a 24-hour fitness centre, a heated indoor pool set beneath a striking glass atrium, as well as a sauna. A recovery-focused spa offers personalised treatments blending Asian wellness wisdom with modern recovery science. For events, the hotel offers more than 330 sqm of dedicated space, including a 240 sqm ballroom and a 90 sqm flexible venue, complemented by a seventh-floor outdoor lawn for corporate gatherings, private celebrations, intimate weddings or outdoor receptions.
Guests booking directly through Shangri-La’s website, its WeChat mini-programme or the Shangri-La Circle app can benefit from an opening rate starting at RMB 762 per room per night.
At a Glance
JEN Hangzhou by Shangri-La – Milestone: JEN brand debut in Hangzhou, group’s 10th JEN property globally – Location: Gongshu District, former Hangzhou Oxygen Plant site, Hangzhou Kerry Plaza – Rooms: 176, floor-to-ceiling windows, private terraces on all suites – Dining: OpenHouse (Jiangnan classics, Western & Southeast Asian dishes, Grab & Go breakfast) – Wellness: JEN Active — 24h fitness centre, indoor heated pool, sauna, recovery-focused spa – Events: 330+ m² of space, incl. 240 m² ballroom, 90 m² flexible venue, 7th-floor outdoor lawn – Opening rate: from RMB 762/night (direct bookings)
