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Nostalgia, 70s-80s | “The Lobby Boys: Hong Kong Hilton, 1976”: Three Hong Kong Hilton Veterans Recall Hospitality Without an Algorithm
Fifty years after staffing the front desk of the Hong Kong Hilton, Terence Ronson, Rajeev Ratti and Niale McLoughlin have published their memoir, "The Lobby Boys". The book recounts a five-star hotel run entirely on paper, and asks what AI-driven hospitality still owes to human judgement.
HR
Employment Law | Moral Harassment: France’s Top Court Recognises “Environmental Harassment”
In a ruling dated 8 July 2026, the labour division of the Cour de cassation has confirmed that an employee can be a victim of moral harassment purely as a result of degrading management methods imposed on their team, without having been personally targeted by the conduct in question. Handed down in a case brought by a former HR director against her employer, the Centrale d'approvisionnement des Landes, the decision significantly widens the scope of moral harassment as previously defined by lower courts. For HR leadership teams, it means rethinking how a degraded managerial climate can, on its own, expose an employer to liability.
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Training | AI Hospitality Alliance Launches Free AI Training Series for the Hotel Industry
Led by Ira Vouk and backed by San Diego State University, the initiative offers eight online workshops to guide industry professionals from beginner level through to operational mastery of AI tools.
HR
Tribute | Evelyne Chabrot, former Head of Human Resources at Accor, has passed away
Evelyne Chabrot, who devoted more than four decades to Accor, including more than twenty years in senior human resources roles, passed away on Saturday 8 August 2026. Having joined the group in 1974, she accompanied its major transformations before embarking on a second career in coaching and personal development.
HR
CSR, World | Marriott International mobilises the travel industry against human trafficking
Ahead of World Day Against Trafficking in Persons, Marriott International brought together travel industry players, associations and survivors to strengthen the hospitality sector's response to this scourge. The Group highlights its training, emergency shelter and workforce integration programmes for victims.
HR
Analysis | Hotel Outsourcing: The Bill That Could Reshuffle the Cards on Cleaning and Maintenance
A bill tabled on 7 July 2026 in the National Assembly by MP Arthur Delaporte could, if passed, profoundly transform the way hotel groups organise their use of subcontracting, particularly for room cleaning, security and technical maintenance. The text, numbered 3042, seeks to hold principal contractors accountable towards their subcontractors, employees and local areas.
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Personnel Moves
Nairobi, Kenya | Daniel Charlton appointed General Manager of Dusit Princess Hotel Residences Nairobi
Daniel Charlton has been appointed General Manager of the Dusit Princess Hotel Residences Nairobi, marking his return to Kenya after several years with the Dusit group and other international brands. With more than twenty-five years of experience spanning Africa, Europe, the Middle East, the Caribbean and Asia-Pacific, he previously held a leadership role in Nairobi between 2015 and 2017. The appointment reflects the continued development of Dusit Hotels and Resorts in East Africa.
Headlines
360°: Today’s Hospitality News Round-Up | From Amboise to Lucknow via Tokyo and Zurich
🔎 Today's trend: hospitality between showcase and backstage. As Lucknow, Amboise and Tokyo celebrate new openings and collaborations, France's restaurant sector faces renewed scrutiny over working conditions in the Big Mamma case.
Personnel Moves
North America | Daniel Dubowski appointed Chief Information Security Officer at Marriott International
Marriott International has announced the appointment of Daniel Dubowski as Senior Vice President and Chief Information Security Officer, effective August 2026. Based in the United States and reporting to the group's technology leadership, he joins the world's largest hotel group after more than two years in the same role at Hertz. The move comes as cybersecurity establishes itself as a growing strategic priority for hotel groups, which face cyberthreats targeting their infrastructure and guests directly.
Business
United States | Goldman Sachs commits €351M to physical real estate with LCN Capital Partners acquisition
The Goldman Sachs Group announced on 18 August 2026 the acquisition of LCN Capital Partners, a platform specialising in sale & leaseback transactions, for a consideration of up to €351M ($410M). The deal gives Goldman Sachs Asset Management a specific area of expertise - the resale of corporate real estate while preserving its use through a long-term lease - after two years marked by high interest rates that curbed investment in physical real estate. For the hospitality sector, the acquisition is also a reminder that LCN held exclusive talks in 2025 to buy nine Silken hotels in Spain, before ultimately being outbid by Hotusa.
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