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360°: global hospitality news round-up, 9 October 2026 | From Barcelona to Bangkok via Brazzaville and Rehoboth Beach

🔎 Trend of the day: AI, the new engine of hotel performance. From conversational distribution to real-time pricing, industry players are embedding artificial intelligence at the heart of their value chain, from booking through to profitability management.

Hong Kong, China | Conor Hadlington appointed General Manager of Conrad Hong Kong

Hilton has entrusted the general management of Conrad Hong Kong to Conor Hadlington, who took up the post on 28 September 2026. A veteran of Mandarin Oriental, InterContinental and Shangri-La, the British executive now oversees operations, commercial strategy and the delivery of brand standards at the 513-room hotel in Pacific Place, in the Admiralty district.
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Explorer

360°, a world tour of today’s news | From Nîmes to Saint Lucia via Scotland and the Algarve

🔎 Today's trend: hospitality caught between labour tensions and reinvention. From Scotland to the Côte d'Azur, restructurings and workplace disputes are multiplying, while Lyon, Saint Lucia and the Algarve show a sector that continues to innovate and reposition itself.

Virtuoso: Luxury Hotel Sales Surge in 2026

The global luxury travel advisor network reports a 20.8% rise in sales in 2026, driven by experiential luxury, wellness and a fast-growing ultra-high-net-worth clientele.

UK | Maybourne Recalibrates Strategy as Gulf Clientele Retreats and London Competition Intensifies

London luxury operator Maybourne, owner of Claridge's, The Connaught, The Berkeley and The Emory, is redirecting its commercial efforts toward the US, UK and Europe following a sharp downturn in Gulf clientele since February 2026. The rebalancing allows the Qatari-owned group to forecast rising revenue in the first half of 2026, in an increasingly competitive London five-star market.

Antigua | Daniel Shamoon and Orange Limited Partner to Develop Resort at Pearns Point

Hotelier Daniel Shamoon, co-shareholder of Luxury Hotel Partners and Small Luxury Hotels of the World, is partnering with Dutch entrepreneur Albert Hartog to develop a luxury resort within Pearns Point, a residential community on Antigua's west coast. The deal, announced on 27 August 2026, introduces a hospitality component to a development that has until now been exclusively residential, adding resort accommodation and villas for sale. It reflects the growing strength of the Caribbean's luxury residential segment, driven by sustained international demand.

2027, United Arab Emirates | Wynn Al Marjan Island Unveils the Townhomes, Private Residences at Enclave

Wynn Al Marjan Island has announced the Townhomes, a new accommodation category within Enclave, the boutique hotel at the heart of the future integrated resort in Ras Al Khaimah. These two-level private residences, ranging from 630 to 1,110 sqm, draw inspiration from Parisian hôtels particuliers and complete the ultra-high-end offering alongside the existing Marina, Ocean Estates and Apartments.

New York Launches NY❤️CANADA as Canadian Tourism Slumps

Governor Kathy Hochul has unveiled NY Loves Canada, a discount programme for Canadian travellers, after visits to New York State fell more than 26% in 2025. Led by I LOVE NY, the initiative offers savings on accommodation and attractions for late summer and autumn, with some deals running through December. It aims to stem a decline that is hitting hotels and tourism hardest in the state's border regions.

2027, Norway | Pandox signs new lease with Strawberry for its Bodø hotel

Swedish hotel property company Pandox has signed a new long-term, revenue-indexed lease with Norwegian operator Strawberry for its hotel in Bodø, northern Norway. The agreement takes effect on 1 January 2027, when the current contract with Radisson Hotel Group expires, and will be accompanied by a joint renovation of the entrance and lobby along with a rebrand to Clarion Hotel Bodø.

Singapore | Judd Rabbidge appointed General Manager of Avani Singapore

After a little over two years leading Avani+ Fares Maldives, where he was named Resort Manager of the Year 2025 at the Hospitality ON Awards, Australian hotelier Judd Rabbidge joins Avani Singapore to lead its pre-opening, the first property from Minor Hotels' lifestyle brand in the city-state.

Tech, United States | Duetto Founder Marco Benvenuti Dies

Marco Benvenuti, co-founder of Duetto and creator of the Open Pricing method, passed away on 28 August 2026 in San Francisco following a three-year battle with cancer. He founded the company in 2010 with Patrick Bosworth before helping build it into one of the leading revenue management software providers for the global hotel industry.

Turkey and Poland | Global Hotel Alliance Welcomes The Marmara Hotels and PURO Hotels

Dubai-based Global Hotel Alliance (GHA) is welcoming two independent hotel brands from Turkey and Poland: The Marmara Hotels and PURO Hotels. Together, they add 15 properties to the GHA Discovery loyalty programme, in a move announced on 27 August 2026 that highlights the growing appeal of the alliance model among regional hotel groups keen to preserve their local identity while gaining international visibility.

USA | Kristi Kastrounis Promoted to Senior Vice President, Digital Marketing at Crescent Hotels & Resorts

Crescent Hotels & Resorts has announced the promotion of Kristi Kastrounis to Senior Vice President, Digital Marketing. In the role since October 2025, she now leads the group's marketing and eCommerce strategy across a portfolio of more than 120 hotels in the United States and Canada. The appointment forms part of Crescent's internal promotion policy, coming just weeks after two other executives within its commercial organisation were similarly elevated.

UK | Petra Clayton (CUSTARD) takes over Set-Jet, the world’s screen tourism summit

CUSTARD chief executive Petra Clayton has taken control of Set-Jet, the world's summit dedicated to screen tourism, acquiring it from Martin Evans, founder of The Tourism Business. The takeover comes a year after the inaugural edition, which drew 220 delegates in the UK, marking a new chapter for this emerging event at the crossroads of the tourism and screen industries.

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360°: global hospitality news round-up, 9 October 2026 | From Barcelona to Bangkok via Brazzaville and Rehoboth Beach

🔎 Trend of the day: AI, the new engine of hotel performance. From conversational distribution to real-time pricing, industry players are embedding artificial intelligence at the heart of their value chain, from booking through to profitability management.

Hong Kong, China | Conor Hadlington appointed General Manager of Conrad Hong Kong

Hilton has entrusted the general management of Conrad Hong Kong to Conor Hadlington, who took up the post on 28 September 2026. A veteran of Mandarin Oriental, InterContinental and Shangri-La, the British executive now oversees operations, commercial strategy and the delivery of brand standards at the 513-room hotel in Pacific Place, in the Admiralty district.

US | Braemar Hotels & Resorts sells Four Seasons Resort Scottsdale for €318m and completes its exit from Ashford

Braemar Hotels & Resorts (NYSE: BHR) has signed a definitive agreement to sell the Four Seasons Resort Scottsdale, in Arizona, for $372 million (around €318m). Closing is expected on 22 October 2026. The Dallas-based listed REIT is using the proceeds to fund its separation from Ashford Inc. and will become a self-managed REIT focused on seven luxury hotels in the United States and the Caribbean.

Governance, Singapore | Chin Fen Eu to step down as CEO of Frasers Hospitality as the group reorganises its governance

Frasers Property Limited has announced the departure of Chin Fen Eu, CEO of Frasers Hospitality, effective 1 January 2027. The Singapore-based group is using the transition to split the governance of its hospitality arm between operations, entrusted to Chew Hang Song, and investment, placed under the responsibility of Eric Gan.