Today, we recognise a Cambodian hospitality professional who has demonstrated leadership in the industry and has recently been appointed to head a flagship hotel in the Cambodian capital.
An experienced hospitality professional takes the helm at Diamond Pearl Hotel & Residence
Tet Bunchoeun has been General Manager of Diamond Pearl Hotel & Residence in Phnom Penh since July 2026.
In his new role, he oversees all aspects of hotel operations, including accommodation, food and beverage, maintenance, security, team management and guest satisfaction.
His responsibilities also encompass financial monitoring, profit and loss management, daily revenue analysis and the development of sales through online travel agencies (OTAs).
His career reflects particularly extensive expertise in rooms division operations, staff training and operational preparations for hotel openings.
Seven years dedicated to staff training at NagaWorld
Before joining Diamond Pearl Hotel & Residence, Tet Bunchoeun served as VIP Service Manager at Kompong Dewa Resort, in Cambodia’s Preah Sihanouk Province, from October 2025 to July 2026.
There, he supervised VIP guest services, transfer arrangements, vehicle fleet management and the training of teams responsible for personalised services.
Previously, he spent seven years at NagaWorld in Phnom Penh, between October 2018 and October 2025, as Front Office Trainer – Rooms Division.
In this position, he contributed to employee training, improvements in the guest experience, new staff onboarding and the development of front office team capabilities.
He was already familiar with the property, having served as Group Front Office Duty Manager between December 2017 and March 2018 during the pre-opening phase of Naga2.
A career developed at Cambodia’s upscale hotels
Tet Bunchoeun has built his career across several prominent properties in Cambodia’s hospitality market.
In 2018, he notably served as Front Office Manager at Hotel Cambodiana in Phnom Penh.
Between 2016 and 2017, he participated in the pre-opening of Garden City Hotel as Assistant Front Office Manager.
From 2014 to 2016, he worked as Night Manager at Sofitel Phnom Penh Phokeethra, a five-star property with 201 rooms.
His experience also includes concierge operations and hotel pre-opening responsibilities at Sokhalay Angkor Resort & Spa and Thansur Bokor Highland Resort, as well as at Le Méridien Angkor, where he worked between 2008 and 2011 in concierge, front office and reservations services.
His earliest hospitality experience dates back to the early 2000s, notably at Sky Way Hotel in Siem Reap.
Operational expertise complemented by hotel systems proficiency
Beyond his experience in guest services and accommodation operations, Tet Bunchoeun highlights several cross-functional competencies, including the development of standard operating procedures (SOPs), employee training, financial monitoring, property management systems (PMS) and interdepartmental coordination.
He holds a Bachelor’s degree in Tourism and Hospitality Management from Build Bright University, having completed his studies between 2003 and 2007.
This combination of operational expertise and training experience has been a defining feature of his professional career.
LTH Analysis | From front office operations to general management
Tet Bunchoeun’s appointment illustrates a professional career built on hands-on hotel experience.
His background is distinguished by a strong emphasis on Rooms Division, complemented by experience in hotel pre-openings, VIP service management and team development.
His progression to general management now extends his responsibilities to financial performance, commercial development and the coordination of all hotel departments.
This career development highlights the importance of operational and managerial capabilities in progressing to general management positions, particularly in hospitality markets where service quality and employee training are key competitive differentiators.
At a Glance
Executive: Tet Bunchoeun (James).
New position: General Manager.
Property: Diamond Pearl Hotel & Residence.
Location: Phnom Penh, Cambodia.
Position listed since: July 2026.
Public announcement: October 2026.
Previous position: VIP Service Manager, Kompong Dewa Resort.
Key previous employers: NagaWorld, Hotel Cambodiana, Garden City Hotel, Sofitel Phnom Penh Phokeethra, Le Méridien Angkor.
Professional background: More than 20 years in hospitality.
Expertise: Hotel operations, rooms division, pre-openings, staff training, PMS and financial oversight.
Education: Bachelor’s degree in Tourism and Hospitality Management, Build Bright University.
